careers
Join Our House
Our Housemates are innovators who see the world differently and strive to make a difference within it. Each one is chosen and cherished for the skills, talents and characteristics that make them unique.
In our House, we care for the wellbeing of our team; that is why we offer a more flexible approach to working, allowing us to spend more time with Nature on Fridays.
As well as caring for our colleagues, we also care deeply about our eternal muse - Mother Nature. House of Hackney is proud to be certified as a B Corp™ and part of a global community of businesses that meet high standards of social and environmental impact. With an independent representative for Nature & Future Generations sitting on our Board of Directors, we partner with many leading organisations - from World Land Trust to Living Wage Foundation, Woolkeepers and more - to reduce our impacts on Nature (including human wellbeing).
From our London flagship St Michael’s Clergy, based in the creative heart of the capital, to our New York showroom, our House is a place where imagination and collaboration can flourish – where everyone is accepted, all ideas are encouraged, and magic really does happen.
To apply for any of the roles listed below, please send us your CV and a cover letter to careers@houseofhackney.pro using the job title as the email subject line.
Current Vacancies
Logistics Administrator - 3 months FTC
To apply, please send us your CV to careers@houseofhackney.pro using the job title as the email subject line.
Role: Logistics Administrator - 3 months FTC
Reporting To: Operations & Logistics Manager
Based In: London Office, Shoreditch (onsite)
Working Pattern: 4 days a week, Tues-Fri
The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.
Our Purpose:
House of Hackney is a restoration project rooted in Nature, Craft, Community and Awe! Inspired by Nature’s living systems, we use creativity and business as catalysts to regenerate our common home.
We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.
The Role:
The Logistics Administrator will be an essential support to the team by arranging logistic movements and troubleshooting courier issues to ensure products gets to where it needs to go. An organised problem solver will be at the core of this role and will enable you to thrive with House of Hackney.
Customer Experience
- Work hand in hand with customer services and internal teams to ensure the customer expectations and delivery promises are always met
- Ensure all orders are correctly packaged (in line with Company standards). Any failures are investigated with all external agencies and are reported and escalated.
- Ensure packages are compliant with international shipment regulations
- Key point of contact for courier, WH and 3PL account managers, working closely to ensure efficient and accurate shipping of orders.
- Consider all logistic movements ensuring best freight/ courier options selected and shipments consolidated as much as possible to reduce carbon impact.
Process ownership
- Ensure compliance of all processes and activities within the Warehouse and adherence to the Global SLAs
- Be first point of contact to the Warehouse account managers for any issues and resolve them in timely manner
- Resolve urgent order fulfilment issues as they arise, especially related to shipping and logistics
- Review invoices from service providers and ensure invoices are correct. Flagging to management and areas for concern or incorrect costs.
- Support team internally during shoots, sample sales and special projects by controlling stock movements and liaising with couriers
- Ensure orders ship on the correct method, and that the 3PL are processing order types correctly to the customer type.
- Ensure orders ship under the correct Tax code, and method to minimise VAT charges reflecting latest incoterms/tariffs/EU regulations.
- Flag recurring issues to manager for resolution
- Resolve urgent order fulfilment issues as they arise, especially related to shipping and logistics. Escalate to manager when needed
- Support team with any stock related requests/movements within the organisation
Requirements
- Previous experience in a logistics role, overseeing domestic and international shipments.
- An understanding of import duty and commodity codes, and shipment methods
- Problem solver
- Highly organised
- Excellent communication skills
- Microsoft office skills
- Personal alignment to House of Hackney ethos and values
DIVERSITY. EQUALITY. INCLUSION.
Our House is a home for everyone. We stand for diversity, equality and inclusion. As a culture led business, we aim to be an inspiring and meaningful place for people to work and as an equal opportunities employer, we foster an environment in which every person can grow, be heard and feel like they belong.
We believe in and strive for a fully inclusive, diverse, supportive and accepting workplace where we care about people’s physical, emotional and mental wellbeing. Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture, and we are committed to continually learning and evolving, to ensure that our House remains a safe and fair space for all who come through its doors.
